First of all , I need to give a big thanks to Michelle for giving me the heads up about the Big Lots/ Walmart price match deal on Martha Stewart crafts.
I went last night, and got over 20 things, without any problems at all–I was so excited, I had to take my sister and good friend, Katie. But, when we got to WM, they would not honor our ad. They told us we had to drive to Big Lots for the actual ad, instead of one that was printed off of the internet. We explained our situation, and told them that we did the same things last night—but, they insisted rudely that we needed the ad from the store and if we didn’t like it, we could call Corporate.
So, we called….and a half hour later– we got to Big Lots–where there were no ads. We pleaded with the furniture guy, to help us find an extra ad. He came through for us, and we headed back to Walmart.
When we got there, the lady still refused to honor the ad. So, as you can imagine we were upset. Eventually, after speaking with the highest manager possible at that location (who we were not allowed to talk to the first time around), she let us buy the items for $1 a piece.
The funniest part of the situation, was that no one in the store, could tell me their “price match” policy, even though- their receipts say…”ask us about our price matching.” The manager even asked me about their price matching policies, since I had read them online, before going to the store.
The Big Lots ad ends tomorrow- so, if you go…remember these two things. It is NOT in their policy to have to have the actual newspaper ad. Here is their policy.
With all the hassle, we still got GREAT things–and we had an awesome frappucino from Starbucks (a company who knows what customer service is).